Know the audience when you plan your event

Before you do anything else you need to know whom you are organising your event for. Whether you organise your own events or whether someone hires you to produce an event: know the audience.

Once you know who your audience is you know how to cater for them. You should figure out what they like, what their expectations are. When you do know your audience you need to figure out how you can engage with them. Are they on Twitter, Facebook, Snapchat?

When organising an event for the first time you could look at similar events. What kind of audience do these events attract? How do they communicate with their audience? Perhaps you can improve some of their methods.

But look at what you want to achieve with your event. The feel, atmosphere, and event experience you have in mind: who is interested in that?

Knowing your audience is closely linked to what you want to achieve with your event. So have a look at your objectives. Is there an audience for that thing you want to achieve with your event? Do your research!

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Research at events & festivals: economic impact studies and green surveys

A few months ago the news came that the Pink Saturday street party in San Francisco was cancelled for this year. Is that bad news you might think? Well that depends. The last couple of years the event attracted a, let’s say, less ’loving’ crowd. In 2010 someone got killed and the last couple of years there was more violence (fights and abuse). Hence the costs went up and hence the organization’s reason to pull the plug from the event.

Last month, at a networking event, I heard that the street party is back on again. Even more surprising, it is financially backed by the City. The San Francisco LGBT Community Center will organize the event but the City will take responsibility. That is pretty amazing. The city of San Francisco will take financial (and legal?) responsibility for an event that was attended by 50,000 people last year. So if something goes wrong the city is the one who’s responsible? That could be interesting…

So why is the city so keen on getting this event up and running? Pink Saturday is organized in the same weekend as SF Pride. SF Pride attracts around 550,000 people to the city that weekend, 80% of which are out of town visitors. Pink Saturday attracts about 50,000 people to the Castro district, the place where the street party is held. You need to give these people something to do on a Saturday evening. There are not enough (gay) bars in the city to accommodate that number so a street party might just as well be the ideal solution. 48% of the people visiting Pink Saturday said they were visiting from out of town.

In 2009 the cost to organize Pink Saturday were estimated to be between $100,000 and $150,000. Seems like a lot of money? Not really considering what the city got back in return. In a research study from 2014 it was said, “total spending generated by attendees of the Pink Saturday is estimated at $6.0 million.” Total visitor impact on the city’s economy from this event alone is estimated to be $2.7 million. $600,000 is being spent in retail stores, $500,000 at restaurants, and $215,000 on hotel rooms. So there you have it: the city’s reason to make Pink Saturday happen. So this year, it’ll be business as usual I suppose.

It just shows you what research can do for an event, an audience, and for the licensor. Last year I conducted an Economic Impact Study at San Francisco Pride, the same as was done at Pink Saturday. The two-day Pride event has an estimated total impact of almost $360 million on the local economy. $40 million extra in retail, $33 million in restaurants… I’m telling you there is a pot of gold at the end of the rainbow after all.

Besides economic impact studies there are plenty of other studies that can, and should, take place at events. This summer for example, I’m doing research at music festivals regarding sustainability initiatives.

I want to know what attendees think about the environmental impact of live events in America. Why? Well it astonishes me that when you go to a festival that clearly promotes green initiatives that people still leave behind their rubbish. Bottles, paper, plastic, food, tents… You know that stuff. Why do people do that? Why do people think it’s okay to do that? What motivates them to change their behaviour when at a festival site or campsite? I’m curious to find out more.

With that in mind an online survey was created. Together with A Greener Festival I launched an online survey aimed at American festival audiences. The online survey will run until October 1st.

This summer I’m going to two festivals and conduct surveys on site at Bonnaroo Festival in Tennessee and Lightning in a Bottle festival in California. I want to know what we, or rather the festival industry, can do to make it easier for people to ‘go green’ whilst at a festival. I’m looking forward to it because I think the data will be interesting and hopefully will help festival organization to meet the attendee right at that point in the middle where everything is green.

Neil Armstrong once said ‘research is creating new knowledge’. Let’s hope the research conducted at events and festivals this summer gives us new knowledge about event audiences. New insights can improve the festival industry. Who knows we might find a pot of gold or a pot of green gold at the end of the rainbow.

Jarno

California's drought: water usage at music festivals

California is in a drought. No rain and not enough snow. Hardly any snow fell on the Sierras this winter and, as it is spring already, not a lot more snow is expected. Hence governor Jerry Brown's statement last week that California is more or less running on its water reserves and that we, the residents, need to cut down our water usage. The idea is to cut overall water consumption by 25%. Fair point, I thought. Do-able as well for the Stegeman-Sheard household. 

Me and Lego Movie's good cop/bad cop, when it was still snowing in California

But how bad is it really? California has been in a four year drought. Normally it relies on snowfall in the Sierras and the water coming from that should get the rest of the State through the summer. Besides the lack  of snow it also doesn't really rain in California. Already at the beginning of March I received an email from a ski resort near Lake Tahoe that they were closing for the season. Normally they close at the end of April. Go figure...

Residents will have to rethink how they're using water. That made me wonder how Californian festivals will deal with the drought. It's tricky to come up with an exact figure for water usage per person at a festival. How much water is used depends on where and when an event is taking place. It depends on the weather, the nature of the event, and on the audience. According to research done in 2009 by Stew Denny, a former student of mine, it was estimated that a visitor at Glastonbury Festival (UK) used about 13 liters of water per day. That's almost 3.5 gallons of water per person per day. 

So let's have a quick look at some festivals: Coachella (90,000 visitors per day), Lightning in a Bottle (15,000 visitors), and Bottle Rock (120,000 visitors) are only 3 of the many festivals here in California about to kick off the festival season. That's a lot of water... The key thing is that festivals need to look at how they can minimize their water usage. Lightning in a Bottle actively communicates to its audience their sustainable intentions. Some great ideas have also been implemented at several other festivals here in the USA. From faucet monitors to shower fairies and from dry showers to dishwashing programs, there are some great ideas out there. 

Are festival attendees aware how much water is used at festivals and do they know what happens to 'non drinking water'. You know, the water used at showers, the production  area, the staff kitchen, toilets, food stalls, bars. They all use water or they produce some form of water (sewage for example). It might be a good time for festivals to start creating awareness among their audiences about water usage at festivals.  

Earlier this year The Huffington Post published a story that carried the title 'ecstasy levels spike in rivers near major music festival in Taiwan'. Turns out that traces of xtc, ketamine, and caffeine found their way into the soil and river near the festival site. The effects on local wildlife are yet unknown. Think about that next time you squat behind some bushes. On their website Glastonbury Festival is asking their attendees to please use toilets and not to pee on the ground as it will  increase toxic levels of the water table. So there you have it... potty training done by festivals.

Meanwhile in Belgium they came up with something new. In 2014 Rock Werchter festival in Belgium introduced an onsite water treatment station. Unique in the world! This mobile water treatment unit collects sanitary and other wastewater the festival has produced in a holding basin. Within the basin the water is filtered and separated from the waste. All of it is done in a biological manner. A great initiative! 

My e-book! It covers the subject of water as well... 

This week I've published an e-book. Event Management: Your Environmental Plan. It covers water usage at festivals as well. Coincident? I think not! 

The forecast is for rain tomorrow. Let's hope it actually rains this time... I think we need it.